Privacy Policy
Last updated: 19 September 2026
Short version: we collect what we need to quote your stump and get it ground. We don't sell your information to anyone, ever.
Who we are
Suburban Stump Grinding is a trading name of Suburban Stump and Landscaping, operated by Ben Hockin, Certified Arborist Technician.
- 46501 Mayfair Avenue, Chilliwack, British Columbia, V2P 3J3
- ben@suburbanstump.ca · 778-684-5975
Ben is the person responsible for personal information here. If you have a question about this policy, you're contacting him directly.
What we collect
| What | Why we need it |
|---|---|
| Your name, phone number and email address | To send your estimate and get in touch about the work |
| Your neighbourhood or postal code | To confirm you're in the service area and price travel |
| Details about the stump — size, type, access, ground conditions, what you want the spot to become, and any notes you add | To calculate your estimate and plan the job |
| The estimate range we generated for you | So the number you saw is the number Ben sees |
| Basic technical information — pages viewed, rough location from your IP address | To keep the site working and understand which pages are useful |
We don't ask for payment card details on this website, and we don't collect them here.
Text messages
If you tick the box asking us to text you, you're giving express consent to receive SMS from Suburban Stump Grinding at the number you provided. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.
The two boxes are separate on purpose. Agreeing to texts about your quote and appointment does not sign you up for offers, and you never have to agree to marketing texts to get a quote or have work done.
We do not share your mobile number or your SMS consent with anyone for their own marketing.
You can withdraw consent at any time by replying STOP, or by emailing or calling Ben. Withdrawing consent for marketing texts won't affect work already booked.
Who else touches your information
We use a small number of service providers to run the business. They only handle your information to provide their service to us:
| Provider | What it does |
|---|---|
| Netlify | Hosts this website and receives form submissions |
| GoHighLevel (HighLevel Inc.) | Our customer records, email and text messaging, and appointment booking |
| Google Fonts | Serves the typefaces this site uses |
| Google (Analytics & Ads) | Website analytics and measuring which ads bring in quote requests |
| Meta (Facebook & Instagram) | Measuring ad performance and showing ads to people who've visited this site |
Some of these providers store and process information on servers outside Canada, including in the United States. While your information is in another country it may be accessible to the courts and law enforcement of that country under its laws. If you'd rather not have your information handled that way, call or email Ben instead of using the online form and he'll take your details the old-fashioned way.
We do not sell your personal information, and we do not rent or trade mailing lists.
How long we keep it
Quote requests and customer records are kept for seven years so we can honour warranties, answer questions about past work, and meet tax and accounting obligations. Ask us to delete your record sooner and we will, unless we're required to keep it.
Your rights
Under British Columbia's Personal Information Protection Act, you can:
- Ask what personal information we hold about you and how we've used it
- Ask us to correct anything that's wrong
- Withdraw your consent, subject to legal or contractual limits
Email ben@suburbanstump.ca and we'll respond within 30 days. If you're not satisfied with how we've handled it, you can complain to the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.
Cookies, analytics and advertising
This site uses cookies and similar storage that are necessary to make it work — remembering your progress through the quote tool and, where you've booked, linking your booking to your enquiry. Our booking calendar and form embeds are served by GoHighLevel and set their own cookies.
We also use analytics and advertising cookies:
- Google Analytics — how many people visit, which pages they read, and where they drop out of the quote tool, so we can make it better.
- Google Ads conversion tracking and the Meta (Facebook and Instagram) pixel — to measure which ads actually bring in quote requests, and to show ads to people who've visited this site.
These set cookies in your browser and send information about your visit — pages viewed, and whether you requested a quote — to Google and Meta, who process it on servers outside Canada. We do not send them your name, phone number, email address or the details of your stump.
You can opt out of any of this:
- Block or delete cookies in your browser settings. The quote tool may stop remembering your progress if you do.
- Turn off Google Analytics with Google's browser opt-out add-on, or adjust My Ad Center.
- Adjust what Meta shows you in your Facebook ad preferences.
- Most browsers offer a Do Not Track or tracking-prevention setting, which we honour where the browser sends it.
If this list changes we'll update it here.
Children
This site isn't directed at children and we don't knowingly collect information from anyone under 13.
Changes to this policy
If we change this policy we'll update the date at the top. Material changes affecting how we use your information will be sent to you directly where we have a way to reach you.