Terms of Service
Last updated: 19 September 2026
These terms cover the estimates we give, the appointments we book, and the work we do. Using this site or booking work means you agree to them.
1. Who you're dealing with
Suburban Stump Grinding is a trading name of Suburban Stump and Landscaping, operated by Ben Hockin, Certified Arborist Technician.
- 46501 Mayfair Avenue, Chilliwack, British Columbia, V2P 3J3
- ben@suburbanstump.ca · 778-684-5975
2. The instant estimate is an estimate
The number InstaStump gives you is a starting range based on what you told us. It is not a quote, an offer, or a fixed price, and it isn't binding on either of us.
The price is confirmed after Ben has seen the stump, the access and the ground — either on a call or in person. If what's on site differs from what was described, the price changes. Nothing is owed until a price is agreed.
We serve the Fraser Valley around Chilliwack, from Harrison in the east to Yarrow in the west. Jobs outside that area may carry a travel charge or be declined.
3. Booking and cancellation
- Appointments are held for the time booked. If you need to move one, let us know as early as you reasonably can.
- We may reschedule for weather, ground conditions or equipment problems. Grinding saturated ground damages lawns, so sometimes waiting is the right call.
- If nobody is home and access was needed, or the site isn't ready, we'll reschedule. We don't charge a call-out fee for a wasted trip — but please give us a heads-up if plans change.
4. Before we grind — what you're responsible for
You must tell us about anything buried near the stump. Irrigation lines, invisible dog fence, low-voltage lighting, septic components, drainage, private gas or electrical runs to a shed, hot tub or garage — none of it is visible from the surface and none of it shows up on a public utility locate.
We arrange or confirm a public utility locate where one is required. Public locates cover public utilities up to the property line only. Anything installed privately on your property is yours to identify and mark.
We are not responsible for damage to unmarked private services, buried structures, or anything we weren't told about. Where you've marked them and we've agreed how to work around them, we'll work around them.
You also agree that:
- You own the property, or you have the owner's permission for the work
- Pets, children, vehicles and anything breakable will be clear of the work area
- We have the access route that was described when the job was quoted
5. What the work includes
Stump grinding removes the stump and surface roots to the agreed depth. It is not the same as full excavation. Grinding produces a large volume of chips — more than most people expect. Unless the agreed price says otherwise, chips are left on site, backfilled into the hole.
Some minor lawn marking along the machine's route is normal and expected. We take care, but a grinder is a heavy machine.
Roots can extend further than anyone can see. If a root system turns out to be materially larger than what was visible when the price was agreed, we'll stop and talk to you before doing extra work or charging extra.
6. Payment
Payment is due on completion. We accept cash, cheque or credit card.
During busy seasons we may ask for a deposit to hold a scheduled time. Where a deposit is taken it comes off the final price for the work.
7. Text messages and email
If you ask us to text you, message frequency varies and message and data rates may apply. Reply STOP to opt out, HELP for help. Consent to marketing texts is never required to get a quote or have work done. See our Privacy Policy for how we handle your information.
8. Limits on our liability
We take care on site, and we'll put right any damage we cause through our own negligence.
Other than that, and to the extent the law allows, our total liability for any claim connected with the work is limited to the amount you paid for that work. We're not liable for indirect or consequential losses.
Nothing in these terms limits any rights you have under the British Columbia Business Practices and Consumer Protection Act that can't be limited by agreement.
9. This website
We keep the site accurate but don't guarantee it's error-free or always available. Content, branding and the InstaStump quote tool belong to Suburban Stump Grinding and aren't to be copied or reproduced without permission.
10. Governing law
These terms are governed by the laws of British Columbia and the laws of Canada that apply there. Disputes go to the courts of British Columbia.
11. Changes
We may update these terms. The version in force for your job is the one published when your work was agreed.